FAQs

RETURNS POLICY-WE HOPE YOU WILL BE DELIGHTED WITH YOUR PURCHASE BUT UNDERSTAND THAT THERE MAY BE OCCASIONS WHERE YOU FEEL A RETURN OF GOODS IS NECESSARY.PLEASE CONTACT OURSELVES BY E-MAIL,info@tradeonlyflooringsupplies.co.uk, PRIOR TO RETURNING AN ITEM TO ALLOW OURSELVES TO ISSUE A RETURNS REFERENCE TO YOU.

RETURNING UNWANTED GOODS IS ALLOWED ONLY IF THE GOODS ARE UNOPENED,IN ORIGINAL PACKAGING,ABLE TO BE SOLD BY OURSELVES AGAIN 'AS NEW' AND RETURNED WITHIN 14 DAYS OF YOUR ORIGINAL RECEIPT OF GOODS.YOU ARE FULLY RESPONSIBLE FOR THE DELIVERY COSTS OF RETURNING THE GOODS.YOU WILL BE FULLY REFUNDED (EXCEPT FOR ORIGINAL AND RETURN CARRIAGE COSTS) ONCE GOODS HAVE BEEN RECEIVED AND CONFIRMED AS BEING 'AS NEW'.

RETURNING FAULTY GOODS IS ALLOWED WITHIN 30 DAYS OF YOUR ORIGINAL RECEIPT OF GOODS FOR REPAIR,REPLACEMENT OR REFUND (EXCEPT ON PRODUCTS WHICH GIVE A 12 MONTH MANUFACTURER WARRANTY).THIS FACILITY DOES NOT APPLY TO FAULTY GOODS WHERE THE FAULT HAS BEEN CAUSED BY ACCIDENT,NEGLECT OR MISUSE.ANY RETURN FOUND NOT TO BE DEFECTIVE OR WITH FAULTS CAUSED BY ACCIDENT,NEGLECT OR MISUSE WILL INCUR A RETURN FREIGHT CHARGE.UNLESS AGREED BY OURSELVES PRIOR TO RETURN OF GOODS ANY RETURN DELIVERY COSTS ARE YOUR RESPONSIBILITY.

IN ADDITION TO THE ABOVE IT IS YOUR RESPONSIBILITY TO ENSURE RETURNED GOODS ARE PACKAGED ADEQUATELY WITH A RETURNS REFERENCE NUMBER CLEARLY MARKED.WE WILL NOT BE HELD LIABLE FOR ANY RETURNING GOODS BEING LOST OR DAMAGED IN TRANSIT.

GOODS ARE NOT SUPPLIED ON A TRIAL BASIS YOU ARE RESPONSIBLE FOR VERIFYING ,WITH OURSELVES IF NECESSARY,THE SUITABILITY OR COMPATIBILITY OF GOODS BEFORE PURCHASING.

YOUR STATUTORY RIGHTS UNDER 'THE SALE OF GOODS ACT 1979' (INCLUDING AMENDMENTS) ARE FULLY SUPPORTED.AS WE ARE A BUSINESS TO BUSINESS OPERATION ONLY THE 'CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS 2000' DO NOT APPLY.

SAMPLING AVAILABILITY?-ON OUR UNDERLAYS WE ARE HAPPY TO POST A SMALL SAMPLE PIECE OF ANY OF OUR RANGE OR ALONG SIDE AN ORDER WE HAVE AVAILABLE IN STORE HANGING SAMPLES (SIZED 42cm x 29cm approx).JUST LET US KNOW THE QUANTITY YOU REQUIRE AND WE WILL SEND.

PRODUCT SPECIFICATION?-WE HAVE TRIED TO GIVE THE MOST RELEVENT INFORMATION WITH EACH PRODUCT BUT WHERE A FULLER SPECIFICATION IS REQUIRED PLEASE CONTACT US AND WE WILL SEND OUT ALL AVAILABLE MANUFACTURER DETAILS.

HEALTH AND SAFETY DATA SHEETS-ARE AVAILABLE ON ALL PRODUCTS IN OUR ADHESIVES SECTION.PLEASE ADVISE YOUR REQUIREMENTS AND WE WILL FORWARD ON IMMEDIATELY.